1. Dispatch

Orders are dispatched within 3 working days of being placed, whether prepaid or Cash on Delivery. We dispatch through the week except Sundays and public holidays.

Made-to-measure clothing is stitched after you order and follows its own timeline, which we confirm with you before payment.

2. Delivery timelines within India

• Within Kashmir: 2 to 4 working days
• Metro cities: 7 to 8 working days
• Other cities and towns: 7 to 9 working days
• Remote pin codes and hill stations: 9 to 12 working days
• North East states: 10 to 14 working days

These are working days and exclude Sundays and public holidays. They are estimates rather than guarantees. We ship out of Kashmir rather than a metro warehouse, so parcels travel further, and weather, highway closures or connectivity disruptions in the valley occasionally add a day or two. Where that affects your order we will tell you rather than leave you guessing.

3. Couriers

We ship through reputed private courier partners wherever they operate. Where a pin code is not serviced by them, we use India Post Speed Post, Registered Book Post or Ecom Express, so that no address is left out. Those routes take somewhat longer.

4. Tracking

A tracking number is emailed to you as soon as the parcel is handed over, usually 3 to 5 days after you order. Tracking typically takes a further 24 to 48 hours to begin showing movement, and may sit on one status while the parcel travels between hubs. That is normal and does not mean it is stuck.

If a full week has passed since ordering and you have no tracking number at all, message us with your order number and we will chase it.

5. Packaging

Saffron travels in sealed containers that keep the aroma in and moisture out. Honey, jams and oils are sealed and cushioned against leakage. Dry fruits go out in food-grade sealed packs. Clothing is folded with tags attached in a protective sleeve. Everything is boxed, taped and labelled for transit.

6. If your parcel arrives damaged

If you notice damage only after opening the outer box, contact us within 48 hours of delivery with photographs of the product, the packaging and the shipping label. Full detail is in our Refund Policy.

7. Address changes, missed deliveries and returns to origin

• Wrong address: tell us within 24 hours of ordering and we will correct it before dispatch. Once the parcel is with the courier the address cannot be changed.
• Missed delivery: couriers normally attempt delivery two to three times. Keep the phone number on your order reachable — most failed deliveries happen because the number does not connect.
• Returned undelivered: we will contact you to arrange a reshipment. For prepaid orders you may take a refund instead.
• Repeated refusal of COD orders without reason may lead us to require prepayment on future orders.

8. International delivery

Countries treat food imports differently. Saffron, honey, dry fruits, seeds and shilajit each face their own rules, and some destinations restrict them outright. Rather than take payment and have a parcel seized at customs, we check first. International orders are therefore arranged over WhatsApp:

1. Message us on +91 88999 37924 with your country, city and full delivery address.
2. Tell us the products and quantities you want.
3. We confirm whether those items can legally enter your country and what the courier will charge.
4. You receive a written quote — product cost plus shipping — before anything is charged.
5. Approve it and we send a payment link. Decline and nothing happens.

Please also note

• Customs duty, VAT or import tax payable in your country is your responsibility and is charged separately by the authorities, not by us.
• International transit typically takes two to four weeks depending on destination and customs clearance, which we cannot control.
• Cash on Delivery is not available outside India. International orders are prepaid only.
• Returns from abroad are handled case by case, as return shipping is often impractical.

9. Cancellation before dispatch

You may cancel free of charge at any time before the parcel leaves our facility. Message us with your order number as early as you can, since we dispatch within 3 working days.