We sell Mongra grade — the deep red stigma with the yellow style removed. Two tests you can do at home:

• Warm water or milk: real saffron releases a golden-yellow colour slowly, over several minutes, and the threads keep their red colour. Dyed substitutes bleed instant red and turn pale.
• Rub test: rub a thread between wet fingers. Saffron leaves a yellow-orange stain, not red.

If a batch ever looks wrong to you, send photos and your order number within 48 hours and we will check it.

No, and we say so plainly. Saffron, walnuts, almonds, apricots, honey, kahwa and our embroidered clothing come from the valley. Cashews, dates, pistachios and California almonds do not grow in Kashmir — we stock them and label their real origin on the product page rather than calling them Kashmiri.

• Saffron: airtight container, dark and dry cupboard. Not the fridge door — moisture is its enemy. Keeps well for 2 years.
• Walnut and almond kernels: refrigerate once opened; the oils in them turn rancid in heat.
• Dry fruits generally: airtight, away from sunlight. Do not leave the pack open in humid weather.
• Honey: room temperature, never the fridge.

No — crystallisation is normal in winter and is actually a sign that honey has not been over-processed. Stand the jar in warm (not boiling) water for a few minutes and it liquefies again. Raw honey does not go bad.

Far less than most people think. A few threads — 4 to 6 — are enough for a glass of milk or a pot of rice. Soak them in a spoon of warm milk or water for 10 to 15 minutes first, then add the liquid along with the threads. Adding dry saffron directly to a dish wastes most of the colour and aroma.

A single gram, used this way, lasts a household several weeks.

Yes. Our FSSAI licence number is 11022470000118 and it appears on our food product pages. Several lines, including almonds and shilajit, are also lab tested — where that applies, the batch details are on the product page. We do not claim certifications we do not hold.

Yes, and this is worth a message before you order. Tell us the occasion and budget and we will suggest a combination — saffron and honey works well for weddings, dry fruit boxes for festivals. We also handle bulk wedding and corporate gifting with custom quantities and packing.

Most of our kaftans and kurtis carry machine embroidery in traditional Kashmiri patterns — Aari, Sozni and Tilla designs reproduced by machine. This is stated honestly on each product page. A small number of genuinely hand-worked pieces exist in the range and those are identified as such.

We take this seriously because a lot of sellers describe machine work as handmade. Machine embroidery is not inferior — it is neater, more consistent and far more affordable — but it is not the same thing, and you deserve to know which you are buying.

Go by garment measurements, not your usual label size. Take a kurti or kaftan you already own and wear comfortably, lay it flat, and measure chest width and length. Compare those numbers against the size chart on the product page.

Our kaftans are mostly free size; kurtis come in the sizes listed on each product page. If you are between sizes or unsure, message us your measurements on WhatsApp and we will tell you which to take.

We exchange it once for a different size free of charge within 15 days — we cover both the return pickup and the reshipment. The garment must be unworn, unwashed and with all tags attached, and the size you want must be in stock.

• Dry clean is safest for embroidered pieces.
• Washing at home: cold water, mild detergent, no soaking, no wringing.
• Dry flat in shade — direct sun fades the colour.
• Iron on the reverse side, avoiding the embroidery itself.
• Store folded with the embroidery facing inward so threads do not catch.

For several pieces, yes. Send us your requirement and measurements on WhatsApp and we will confirm price and timeline before anything begins. Note that made-to-measure pieces cannot be returned or exchanged, and can only be cancelled within 24 hours of confirming measurements — so please measure carefully.

Mostly cotton and poly-cotton blends, with rayon on some pieces. The exact fabric is listed on each product page. We do not stock pashmina or cashmere, and we will never describe a cotton piece as either.

UPI, credit and debit cards, net banking, wallets, and Cash on Delivery across India. All prices are in Indian Rupees and include applicable taxes. We never see your card number or UPI PIN — payments are handled by the gateway.

Yes. Send us the products you want and your delivery address on WhatsApp and we will set the order up for you. Useful if you would rather not check out online, or if you want us to confirm stock first.

Across India, yes. COD orders are dispatched within 3 working days of confirmation, same as prepaid.

Reply to your order confirmation email or WhatsApp us within 24 hours and we will correct it before dispatch. Once the parcel has left our facility the address is fixed with the courier.

Our facility is at Namblabal, Pampore — about 20 minutes from Srinagar airport — and we also keep a coordination office in Daryaganj, New Delhi. Directions, timings and what you can see there are on our Visit Us page. Call ahead either way.

Yes — weddings, festivals, corporate gifting and trade quantities. Share your requirement and quantities on WhatsApp and we will send a quote. See also our For Wholesalers page.

Nothing. Shipping is free for every customer across India, on every order, with no minimum value.

We ship out of Kashmir, not a metro warehouse. Parcels travel further, and weather, highway closures or connectivity disruptions in the valley occasionally add a day or two. If that affects your order we tell you rather than leaving you guessing.

Tracking often takes 24 to 48 hours to start showing movement after dispatch. That is normal and does not mean the parcel is stuck. If a full week has passed since ordering with no tracking number at all, message us with your order number and we will chase it.

Reputed private couriers wherever they operate. Where they do not service a pin code, we use India Post Speed Post, Registered Book Post or Ecom Express — so no address gets left out.

Couriers normally attempt 2 to 3 times. Keep the phone number on your order reachable — most failed deliveries happen because the number does not connect. If the parcel comes back to us, we will contact you to reship, or refund a prepaid order if you prefer.

Case by case. Message us with your country and what you want, and we will confirm whether we can ship it, how long it will take and what it will cost — before you pay anything.

30 days for sealed food, wellness and skincare. 15 days for clothing that is unworn, unwashed and has its tags attached. Opened food products cannot be taken back for health and safety reasons. Full detail on the Returns page.

If it looks tampered with or crushed at the door, refuse it and tell us the same day — that is the fastest fix. If you notice after opening, message us within 48 hours with photos of the product, the packaging and the shipping label. We replace or refund in full and cover the return shipping.

Free of charge any time before dispatch — message us with your order number. After dispatch you can refuse the parcel at delivery or return it once it arrives. Made-to-measure clothing can only be cancelled within 24 hours of confirming measurements.

5 to 7 working days after we receive and inspect the return, plus your bank's own processing time. Prepaid orders go back to the original payment method; COD refunds go out by bank transfer.