In the odd case that you do not love your Kashmir Online Store products, here is our policy on returns:
- Products can be returned within 7 days of receiving only if the packs are sealed and not damaged in any way.
- Kashmirstoreonline team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.
- In the unlikely event that your products arrive damaged, you must email us a picture of the damaged product with the Bar Code, within 48 hours of receiving your order.
- Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.
- We aim to process all returns within one (1) week. If you have any questions about your return, please create a ticket by clicking here.
- All returns are subject to the discretion of Kashmir Online Store
- Orders which are pending for shipping can be cancelled within 2 working days from the date of placing the order. Once the order is cancelled, the refund will be processed within 7 working days.
For any other questions or clarifications, please create a ticket by clicking here.