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Updated 20 August 2026
Returns, Refunds & Cancellations
If your order arrives damaged, wrong or not as described, we replace it or refund you in full. Here is exactly how, and what applies to each category we sell.
30
days
Sealed food, wellness & skincare
15
days
Apparel, unworn with tags
48
hours
To report damage or a wrong item
5–7
working days
Refund after we inspect
Parcel looks damaged at the door?
Refuse it and hand it back to the courier, then message us the same day on +91 88999 37924. We send a fresh replacement at no cost. This is the fastest route — far quicker than accepting it and returning later.
Rules by Category
We sell food, wellness, skincare, preserves and clothing — and each needs a different rule. Find your category below.
30 Days
Food & Dry FruitsSaffron, dry fruits, nuts, kahwa, spices, honey. Returnable only while sealed and unopened.
30 Days
Wellness & SkincareShilajit, oils, serums, creams. Seal and cap must be unbroken — opened jars cannot be resold.
30 Days
Jams & SweetsPreserves and fudge, sealed only. Report leakage or spoilage within 48 hours of delivery.
15 Days
ClothingKaftans, kurtis, shrugs. Unworn and unwashed with tags on. One free size exchange.
At a Glance
| Category | Window | Condition required | Who pays return shipping |
|---|---|---|---|
| Food, dry fruits, spices, honey | 30 days | Sealed, unopened, labels intact | You, unless it was our error |
| Shilajit, oils, skincare | 30 days | Cap seal unbroken | You, unless it was our error |
| Jams, preserves, sweets | 30 days | Sealed, within best-before | You, unless it was our error |
| Clothing | 15 days | Unworn, unwashed, tags attached | Free for first size exchange |
| Made-to-measure clothing | Not returnable | Cancel within 24h of confirming measurements | — |
| Anything damaged, wrong or missing | 48 hours | Photos of item, packaging and label | We pay, always |
What We Can and Cannot Take Back
We accept
- Sealed saffron, dry fruit and spice packs
- Unopened honey, shilajit and jam jars
- Oils and skincare with the cap seal intact
- Gift boxes and combos with all contents sealed
- Clothing that is unworn, unwashed, tags attached
- Anything damaged, spoiled, wrong or missing on arrival
We cannot accept
- Any opened, tasted or partly used food item
- Jars or bottles with a broken safety seal
- Garments worn, washed, dry-cleaned or altered
- Clothing returned without tags, or tags reattached
- Made-to-measure and personalised pieces
- Items spoiled by storage after delivery — heat, damp, sunlight
Food and wellness products cannot be resold once opened, which is why the seal matters. This does not affect your rights when something arrives faulty — that is always covered.
How to Return Something
1
Message usWhatsApp or email within your window, with your order number.
2
Send photosFor damage or quality issues — item, packaging and shipping label.
3
Get a referenceWe confirm the return and give you a reference number.
4
Pack & shipOriginal packaging, tags on for clothing, reference written on the parcel.
5
Refund issued5–7 working days after we inspect it.
Cancelling an Order
Free of charge any time before dispatch — and we dispatch within 3 working days, so tell us early.
| Situation | What happens |
|---|---|
| Prepaid, not yet dispatched | Full refund including shipping, to your original payment method |
| Cash on Delivery, not yet dispatched | Nothing was charged, so nothing to refund |
| Already dispatched | Refuse the parcel at your door, or return it once it arrives |
| Wrong address entered | Tell us within 24 hours and we correct it before dispatch |
| Made-to-measure clothing | Cancellable only within 24 hours of confirming measurements |
Refunds
Once your return reaches us and passes inspection, the refund goes out within 5–7 working days to your original payment method. Your bank may take a few days more to show it.
| Paid by | Refunded to |
|---|---|
| UPI, cards, net banking, wallets | The same account or card used at checkout |
| Cash on Delivery | Bank transfer — we will ask for your account number and IFSC |
Product value is refunded in full on eligible returns. Shipping charges are refunded when the return is due to our error, damage or a defect. A partial refund may apply where original packaging is missing, where a garment comes back without tags, or where only part of a combo is unused.
Exchanges
You can exchange an eligible item for another of the same value within its window, subject to stock — a different pack size, a different grade of saffron or almonds, or for clothing, a different size or colour. Exchanges complete within 7–10 working days of the returned item reaching us. If the new item costs more we send a payment link for the difference; if less, the balance is refunded.
Clothing size exchange is free once. We cover both the return pickup and the reshipment. Check the size chart on the product page first, and message us if you are between sizes — it saves everyone a round trip.
Returns Address
Returns Department, Kashmir Online Store
Namblabal, Pampore, Pulwama
Jammu & Kashmir – 192121
Write your order number and return reference clearly on the package. Please do not ship a return before we confirm it — unannounced parcels are hard to trace.
Namblabal, Pampore, Pulwama
Jammu & Kashmir – 192121
Write your order number and return reference clearly on the package. Please do not ship a return before we confirm it — unannounced parcels are hard to trace.
Common Questions
Can I return honey or shilajit after opening it?
No. Once the seal is broken we cannot accept food or wellness products back, for health and safety reasons. The exception is if the item was defective or spoiled on arrival — report that within 48 hours and it is covered in full.
My saffron does not give the colour I expected.
Message us within 48 hours with photos and your batch details. Genuine Mongra saffron releases a deep golden colour slowly in warm milk or water — it does not bleed instant red. If something looks off, we check the batch and make it right.
Can I try a garment on before returning it?
Yes — try it on carefully with the tags still attached. Once a piece has been worn out, washed, perfumed or altered by a tailor, we can no longer accept it.
The colour of my kurti differs slightly from the photo.
Small differences in shade and stitch placement occur between pieces, and screens display colour differently. That alone is not a defect. If the difference is significant, send photos and we will look at it individually.
Who pays for return shipping?
You do for a change-of-mind return. We do whenever the product was damaged, defective, wrong or missing — and for your first clothing size exchange.
Can I cancel after the courier has collected my order?
Not directly, but you can refuse the parcel at delivery, or return it once it arrives under the rules for its category.
How long until the money reaches my account?
5–7 working days from the day we finish inspection, plus your bank's own processing time. COD refunds go out by bank transfer once you share your account details.
My jam jar arrived leaking.
Send photos of the jar, the packaging and the shipping label within 48 hours. We replace it or refund you in full and cover the return — do not consume anything from a jar that arrived compromised.
Need to Start a Return?
Message us with your order number and we will sort it out. Most cases are resolved the same day.
Start on WhatsApp Email UsMon–Sat, 10 AM – 6 PM IST · +91 88999 37924 · +91 70060 01998
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