Welcome to Kashmir Online Store

By using Kashmir Online Store (www.kashmironlinestore.com), you agree to the terms and conditions detailed below. These terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and content contributors.

1. User Eligibility

You must be at least 18 years of age to use our website and services. By accessing or purchasing from our site, you represent and warrant that you are legally capable of entering into binding contracts.

2. Products and Usage

We offer authentic Kashmiri products including saffron, dry fruits, shilajit, and honey. While we maintain high quality and hygiene standards, our products are not substitutes for professional medical advice.

• Not intended to diagnose, treat, or cure any condition
• Consult a healthcare provider before using therapeutic products like shilajit or saffron during pregnancy

3. Pricing & Payments

All prices listed on our site are in Indian Rupees (INR) and inclusive of all applicable taxes. We reserve the right to change product pricing at any time without prior notice.

Payments are processed securely. We use trusted gateways and never store card data.

4. Order Acceptance & Cancellations

Once your order is confirmed and paid, you will receive an email confirmation. If you wish to cancel before dispatch, please email us at Contact@kashmironlinestore.com or call +91 88999 37924.

We reserve the right to cancel suspicious, duplicate, or erroneous orders with a full refund.

5. Shipping & Delivery

• All orders are shipped within 1–3 business days
• Estimated delivery: 3–7 working days across India
• Tracking details will be shared via email

Ensure your address and contact info are accurate to avoid delays or redelivery charges.

6. Return & Refund Policy

We aim for 100% satisfaction. If you receive a damaged or incorrect product, you may request a return or refund within 48 hours of delivery.

• Accepted: Wrong, damaged, or expired products
• Not Accepted: Opened, used, or perishable items (e.g., after 24 hrs of delivery)

Contact: Contact@kashmironlinestore.com. Refunds take 5–7 business days upon approval.

7. Product Authenticity

All products are FSSAI certified and packaged with care. Labels include batch number, best-before date, and nutritional details where applicable. We work with verified Kashmiri farmers and artisans.

8. Limitation of Liability

We shall not be liable for indirect or consequential damages arising out of improper use of our products. Our maximum liability is limited to the value of the product purchased.

9. Data Privacy

We comply with India’s Digital Personal Data Protection Act, 2023. Your personal data is used only for order fulfillment and marketing (with consent).

• No third-party sharing
• Secure payment processing
• Right to request deletion or correction

See our Privacy Policy for full details.

10. Intellectual Property

All logos, graphics, descriptions, and images on this site are property of Kashmir Online Store. Use or reproduction without permission is prohibited.

11. Dispute Resolution

We believe in resolving issues amicably. If unresolved, matters shall be governed under Indian law and subject to the jurisdiction of Srinagar, J&K.

12. Updates to Terms

We reserve the right to revise these terms at any time. Changes will be reflected on this page and will take effect immediately upon posting.

Contact Us

📧 Email: Contact@kashmironlinestore.com
📞 Phone: +91 88999 37924

We’re here to help with product info, refunds, or general inquiries.