We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our working standard.

• Alternative text on product images, so screen-reader users know what is being shown.
• Logical heading structure on product, collection and information pages, so pages can be navigated by heading.
• Readable colour contrast — text and background combinations chosen carefully, particularly on our dark green and gold sections.
• Keyboard-reachable navigation, search, cart and checkout.
• Plain-language product information — sizes, contents, ingredients and care instructions given as text, not locked inside images.
• Responsive layouts that hold up when text is enlarged or the page is zoomed.

• Some older product pages carry infographic images whose text is not yet fully repeated in the written description.
• Third-party apps — reviews, popups, chat — may not fully support keyboard or screen-reader use.
• A small number of legacy pages still use layouts written before this standard was adopted.

We fix these as we come across them, and faster when a customer reports one.

You do not need to fight with the site to buy from us. Message or call and we will take your order directly — read product details out to you, confirm sizes and prices, and arrange payment and delivery. We do this for customers every week.

Tell us what page you were on, what you were trying to do, and what device or assistive technology you were using. Write to info@kashmironlinestore.com or message us on WhatsApp. We aim to respond within 3 working days and to fix confirmed issues as quickly as we reasonably can.