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We Reply the Same Day
Talk to Us
You will be messaging the people who pack the orders in Pampore — not a call centre reading from a script.
Fastest
WhatsApp
Photos, order numbers, product questions — easiest here. Usually answered within the hour during working times.
+91 88999 37924
Alternate: +91 70060 01998
Start Chat
Direct
Phone
For anything easier explained by voice — bulk orders, gifting, or if you are on your way to visit us.
+91 88999 37924
Alternate: +91 70060 01998
Call Now
Detailed
Email
Best for quotes, wholesale enquiries and anything needing documents or a written record.
contact@kashmironlinestore.com
Replies within one working day
Write to Us
One line saves you a day: start your message with your order number and what went wrong. "Order #1234, saffron pack arrived with a torn seal" gets solved in one reply. "Hi" gets a "hello, how can we help" and costs you an afternoon.
What Do You Need?
Several things are faster to check yourself — here is where each one lives.
| Your question | What to do |
|---|---|
| Where is my order? | Check Track Your Order first. Tracking takes 24–48 hours to start updating after dispatch. No tracking number a week after ordering? Message us. |
| Item arrived damaged or wrong | Send photos of the product, packaging and shipping label on WhatsApp within 48 hours. We replace or refund in full and cover return shipping. |
| Cancel or change my order | Message us before dispatch — we dispatch within 3 working days. Address corrections within 24 hours of ordering. |
| Which product or size should I pick? | Tell us what you need and we will recommend. For clothing, send your measurements and we will match them to a size. |
| Return or refund | See Returns, Refunds & Cancellations, then message us with your order number to start. |
| Bulk, wedding or corporate gifting | Share quantities and your budget — we will send a quote with packing options. |
| Wholesale supply | See For Wholesalers or email us directly. |
| General product questions | Most are already answered on our FAQs page — purity tests, storage, sizing and delivery. |
Monday to Saturday · 10 AM – 6 PM IST
Closed Sundays and public holidays. Messages sent outside these hours are answered the next working day.
Email the Right Person
Generalcontact@kashmironlinestore.comAnything not covered below
Orders & Salesulfat@kashmironlinestore.comOrder status, bulk quotes, gifting
Quality Assuranceifra@kashmironlinestore.comProduct quality concerns, batch queries
Where We Are
Head Office & Dispatch
Kashmir Online Store
Namblabal, Pampore (Saffron Town)
District Pulwama, J&K – 192121 Open in Maps
Namblabal, Pampore (Saffron Town)
District Pulwama, J&K – 192121 Open in Maps
By Appointment Only
Kashmir Online Store
Near HDFC Bank, 4676/21 Ansari Road
Daryaganj, New Delhi – 110002 Open in Maps
Near HDFC Bank, 4676/21 Ansari Road
Daryaganj, New Delhi – 110002 Open in Maps
Planning to drop by? Directions, timings and what you can see are on our Visit Us page. Call ahead either way.
Order Over WhatsApp
Not comfortable checking out online? Send us your list and delivery address and we will set the order up for you. Cash on Delivery across India, free shipping, and we confirm stock before anything is charged.
Still Need Us?
Send a message with your order number and the issue in one line. Most cases are resolved the same day.
Chat on WhatsApp Email UsKashmir Online Store · Proprietor: Umar Sami Bhat · GSTIN 01DBGPB6214P1ZU
From the valley
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Watch our products
Close-up embroidery, real packing, and customer videos. Tap any reel to play it with sound.