Return Policy – Complete Guidelines

General Return Policy

Basic Policy: 30-day return window for unopened products. Quality guarantee on all items.

Detailed Return Conditions:

• Return period: 30 days from delivery date
• Product condition: Unopened, unused, and in original packaging
• Original receipt or order confirmation required
• Return shipping: Customer responsibility unless product defect
• Refund processing: 5-7 business days after item inspection

Eligible for Returns:

• Unopened saffron containers with intact seals
• Sealed shilajit packages in original condition
• Unopened honey jars with safety seals intact
• Sealed dry fruit packages not opened or damaged
• Products received damaged during shipping
• Wrong items sent due to our error

Non-Returnable Items

Basic Policy: Opened food products cannot be returned for health and safety reasons.

Items Not Eligible for Return:

• Opened or partially used saffron containers
• Opened shilajit packages or used portions
• Opened honey jars or containers with broken seals
• Opened dry fruit packages or consumed portions
• Products damaged due to misuse or improper storage
• Items returned after 30-day window
• Products without original packaging or labels

Damaged or Defective Products

Basic Policy: Full refund or replacement for damaged items received.

Quality Issues We Cover:

• Products damaged during shipping or delivery
• Manufacturing defects or quality issues
• Expired products received (check dates upon delivery)
• Contaminated or spoiled items upon arrival
• Incorrect products sent due to our fulfillment error
• Missing items from your complete order

What to Do:

• Contact us within 48 hours of delivery
• Provide photos of damaged or defective products
• Keep original packaging and shipping materials
• Do not consume or use suspected defective products
• We will arrange free return shipping for defective items

Return Process Steps

Basic Process: Contact us, get authorization, ship back, receive refund.

Step-by-Step Return Process:

• Step 1: Contact customer service within 30 days
• Step 2: Provide order number and reason for return
• Step 3: Receive return authorization (RA) number
• Step 4: Package items securely with RA number
• Step 5: Ship to our returns processing center
• Step 6: We inspect and process your return
• Step 7: Refund issued to original payment method

Required Information for Returns:

• Original order number or invoice number
• Customer name and contact information
• Reason for return (defective, wrong item, etc.)
• Photos if claiming damage or defect
• Preferred resolution (refund or exchange)

Refund Policy & Processing Times

Refund Methods

Basic Policy: Refunds issued to original payment method within 5-7 business days.

Refund Processing by Payment Type:

• Credit/Debit Cards: 5-7 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfer: 7-10 business days after processing
• Digital Wallets: 3-5 business days after processing
• Cash on Delivery: Bank transfer to provided account

Refund Amount Breakdown:

• Product cost: Full refund for eligible returns
• Original shipping: Refunded only if our error
• Return shipping: Customer cost unless defective product
• Processing fees: May be deducted per payment processor

Partial Refunds

When Partial Refunds Apply:

• Items returned in used or opened condition
• Products missing original packaging or accessories
• Items returned after 30-day period (case-by-case basis)
• Products with minor damage not affecting quality
• Bulk orders with some items used/opened

Exchange Options

Basic Policy: Exchanges available for same-value products within return period.

Exchange Conditions:

• Same or equal value product exchanges only
• Subject to product availability at time of exchange
• Original return shipping costs apply
• New product shipping costs may apply
• Exchange processing takes 7-10 business days

Popular Exchange Scenarios:

• Different grade/quality of same product
• Different package size of same product
• Different variety of dry fruits
• Substitution due to stock availability

Contact Information & Support

Customer Service

Return Support Hours: Monday to Friday, 9 AM to 6 PM

Contact Methods:

• Email: Contact@kashmironlinestore.com
• Phone: +917006001998 
• Live Chat: Available on website during business hours
• WhatsApp: +91-8899937924
• Support Ticket: Submit through customer portal

Return Shipping Address

Send Returns To:

• Returns Department
• Kashmir Online Store 
• Namblabal Pampore jammu and Kashmir 192121
• 192121
• Include: Order Number on package

Frequently Asked Questions

Common Return Questions:

• Q: Can I return opened honey? A: No, opened food products cannot be returned for health reasons
• Q: What if my saffron lost its color? A: Contact us immediately - this may indicate a quality issue
• Q: How long for refund to appear? A: 5-7 business days after we process your return
• Q: Can I exchange for different product? A: Yes, if same value and available in stock
• Q: Who pays return shipping? A: Customer pays unless product was defective/our error

Quick Reference Summary

• Return Window: 30 days from delivery, unopened products only
• Refund Time: 5-7 business days after return processing
• Damaged Items: Contact within 48 hours with photos
• Non-Returnable: Opened food products for health/safety reasons
• Get Help: Email returns@yourstore.com or call customer service