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  • Frequently Asked Questions – Kashmir Online Store
  • 🌿 Product Authenticity
  • 🔁 Returns & Refunds

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You can reach us via: Email: Contact@kashmironlinestore.com Phone: +91 88999 37924 Instagram DM: @kashmironlinestore

Frequently Asked Questions – Kashmir Online Store

Kashmir Online Store is a trusted destination for premium Kashmiri products including saffron, dry fruits, shilajit, honey, and wellness items. We source directly from farmers, artisans, and certified producers across Kashmir.

We are based in the heart of Kashmir and ship pan India and internationally through reliable logistics partners.

Orders are usually processed within 1–3 business days. Delivery within India takes 3–7 working days. International delivery may take 10–14 days depending on location.

Yes, we offer free shipping across India for orders. Standard shipping charges apply for International Order otherwise free Shipping.

Yes, once your order is shipped, you’ll receive an email or SMS with the tracking number and link.

We accept all major credit/debit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is available for India only.

Absolutely. We use encrypted payment gateways like Razorpay & Paytm. Your card information is never stored on our servers.

🌿 Product Authenticity

Yes. Our products like saffron, honey, and shilajit are FSSAI-certified and batch-tested. Quality and purity are our top priorities.

100%. We offer Grade 1 Mongra saffron sourced from Pampore – known as the saffron capital of India. Lab-tested and packaged at the source.

Yes. Our natural Shilajit is purified, lab-tested, and safe for consumption. It comes with usage instructions./p>

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🔁 Returns & Refunds

if you receive a wrong, damaged, or expired product, you can request a return or refund within 48 hours of delivery. Send us photos via email for faster processing.
Email us at Contact@kashmironlinestore.com or call +91 88999 37924. Approved refunds are processed within 5–7 business days.
Unfortunately, we do not accept returns on opened, tampered, or perishable goods unless they were defective on arrival.
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